The global CCaaS market size reached USD 3.91 Billion in 2021 and is expected to register a revenue CAGR of 18.0% during the forecast period, according to latest analysis by Emergen Research. Increasing requirement for improved and seamless end-to-end customer experience is a key factor driving market revenue growth. Rapid adoption of cloud-based contact centers and increasing integration of Application Programming Interface (API) enabling centralization of data for easy access are some of the major factors contributing to the rapid demand for CCaaS solutions. Provision of omnichannel communication and implementation of digital technologies such as artificial intelligence enables centralization of every customer interaction which provides a competitive edge to enterprises. CCaaS enable automation of manual and repetitive task in addition to providing information with various tools and resources to agents, increasing job satisfaction and productivity.
Emergen Research has published a research report on global Contact Center-as-a-Service Market to offer comprehensive analysis of current and emerging market trends along with key developments in the industry. The report offers in-depth information about market share, market size, market revenue growth, drivers, restraints, growth opportunities and challenges. The report also provides insights on different segments such as product types, applications, regional bifurcation along with top companies. The report is curated using primary and secondary research which is thoroughly evaluated by experts in the industry and is well-presented using various pictorial presentations such as tables, diagrams, charts and figures.
Download Free Sample Report of Global Contact Center-as-a-Service Market @ https://www.emergenresearch.com/request-sample/1012
The study outlines the rapidly evolving and growing market segments along with valuable insights into each element of the industry. The industry has witnessed the entry of several new players, and the report aims to deliver insightful information about their transition and growth in the market. Mergers, acquisitions, partnerships, agreements, product launches, and joint ventures are all outlined in the report.
The leading market contenders listed in the report are:
Alcatel-Lucent Enterprise, Avaya Inc., Cisco Systems, Inc., Enghouse Interactive, Five9, Inc., Genesys, Microsoft, NICE Ltd., SAP, and Atos SE
Research Report on the Contact Center-as-a-Service Market Addresses the Following Key Questions:
Emergen Research has segmented the global Contact Center-as-a-Service market on the basis of type, type of care, and region
Segments Covered in this report are:
Emergen Research has published a research report on global Contact Center-as-a-Service Market to offer comprehensive analysis of current and emerging market trends along with key developments in the industry. The report offers in-depth information about market share, market size, market revenue growth, drivers, restraints, growth opportunities and challenges. The report also provides insights on different segments such as product types, applications, regional bifurcation along with top companies. The report is curated using primary and secondary research which is thoroughly evaluated by experts in the industry and is well-presented using various pictorial presentations such as tables, diagrams, charts and figures.
Download Free Sample Report of Global Contact Center-as-a-Service Market @ https://www.emergenresearch.com/request-sample/1012
The study outlines the rapidly evolving and growing market segments along with valuable insights into each element of the industry. The industry has witnessed the entry of several new players, and the report aims to deliver insightful information about their transition and growth in the market. Mergers, acquisitions, partnerships, agreements, product launches, and joint ventures are all outlined in the report.
The leading market contenders listed in the report are:
Alcatel-Lucent Enterprise, Avaya Inc., Cisco Systems, Inc., Enghouse Interactive, Five9, Inc., Genesys, Microsoft, NICE Ltd., SAP, and Atos SE
Research Report on the Contact Center-as-a-Service Market Addresses the Following Key Questions:
- Who are the dominant players of the Contact Center-as-a-Service market?
- Which regional market is anticipated to have a high growth rate over the projected period?
- What consumer trends and demands are expected to influence the operations of the market players in the Contact Center-as-a-Service market?
- What are the key growth drivers and restraining factors of the Contact Center-as-a-Service market?
- What are the expansion plans and strategic investment plans undertaken by the players to gain a robust footing in the market?
- What is the overall impact of the COVID-19 pandemic on the Contact Center-as-a-Service market and its key segments?
Emergen Research has segmented the global Contact Center-as-a-Service market on the basis of type, type of care, and region
Segments Covered in this report are:
Service Solution Outlook (Revenue, USD Billion; 2019-2030)
- Reporting & analytics
- Customer collaboration
- Automatic call distribution
- Multichannel
- Computer Telephony Integration (CTI)
- Workforce optimization
- Interactive Voice Response (IVR)
- Others
Enterprise Size Outlook (Revenue, USD Billion; 2019-2030)
- Large Enterprises
- Small & Medium Enterprises
End-Use Outlook (Revenue, USD Billion; 2019-2030)
- Banking, Financial Services & Insurance (BFSI)
- Healthcare
- Retail
- Consumer goods & retail
- Government
- IT & telecommunications
- Travel & hospitality
- Others