A knowledgebase WordPress theme is like a library of information about any service, product or topic that is designed to provide self-serve help. By doing this, big companies can free up some of their employees time so they can focus on more important tasks. Tikidocs is a knowledge base theme developed for the centralization of website theme development department information.
info: https://themeforest.net/item/tikidocs-knowledgebase-support-forum-wordpress-theme/22497559