In WordPress, you have the “comments” page listing all the post comments and you can only moderate, respond, or delete them.
However, many plugins like WooCommerce, Easy Digital Downloads, etc. use the Comments System to store customer reviews.
That’s the problem. It’s impossible to manage your customer reviews or testimonials or event reviews using the system created for blog comments.
– You can’t search reviews by stars or rating
– You can’t export the customer reviews and import into external systems
– You can’t import customer reviews into your WooCommerce Store
– And many more limitations