RSTickets! Pro v3.x - Joomla! HelpDesk ticketing system

[sarisan]

RSTickets! Pro is a professional Joomla! HelpDesk ticketing system that has a high level of personalization and will meet all of your customer support needs. A help desk ticketing system will allow you to provide prompt and efficient support to your clients. RSTickets!Pro comes by default with an integrated knowledgebase system, thus allowing staff members to decrease response time and improve efficiency.

• Easy to set up
• Provides a safe and private environment for customers
• Able to create and reply to tickets directly through emails
• Multiple email notifications to both customers and staff
• Knowledgebase system
• Custom fields available for departments
• Tickets allow uploads
• Rating system for tickets
• Reports generation

RSTickets! Pro v3.0.12

 

[kitza]

Thank you I been looking for a good Ticket extension

 

[bailaenlared]

Thank you so much great post!!!!!!!!!!!!!!

 

[nd2022]

Many thanks for share this, have a nice day.

 

[sarisan]

RSTickets! Pro v3.0.13

CHANGELOG

• Fixed - 'Hide Department for User Groups (Customers)' could not be deselected.
• Fixed - Some PHP notices could appear in the backend when running PHP 8.1

 

[f75]

thank you and please updated version

 

[sarisan]

RSTickets! Pro v3.0.18

CHANGELOG

• Updated - 'Assigned To' dropdown will now only show the current ticket's departments.
• Fixed - IPv6 addresses could not be stored in Joomla! 4 or were truncated in Joomla! 3
• Fixed - Clearing the 'From' or 'To' calendar fields in Joomla! 3 would not reset the tickets search.
• Fixed - Some custom fields could throw an error on PHP 8.1

 

[f75]

thank you and please updated version

 

[sarisan]

RSTickets! Pro v3.0.19

CHANGELOG

• Added - 'Reply To' and 'Reply To Name' options for the email setup.
• Updated - IP address now takes into account the 'Behind Load Balancer' setting from Global Configuration.
• Updated - Bumped minimum requirements to use Joomla! 3.9.0+
• Updated - Some CSS declarations for the Dashboard menu item.
• Fixed - Captcha rendering on PHP 8.1+ could throw some deprecated notices.

 

[maupap]

Hi. Do you have newest version with all plugin? Thank you very much

 

[idired]

Me gustaria probarlo, ya que estoy buscando alguna opción

 

[sarisan]

RSTickets! Pro v3.1.0

CHANGELOG

• Added - 'Global Message Position' and 'Submit Message Position' options allowing you to place messages at the top, bottom or disable their placement.
• Added - 'Show Submit Form Headings' option - allows to display headings separating the sections in the 'Ticket - Submit Form' menu item.
• Added - 'Thumbs Type' for the 'Tickets - Dashboard' menu item, allowing you to upload images instead of the built-in icons.
• Added - 'Show Search' parameter for the 'Tickets - Dashboard' menu item.
• Added - 'Show Category Name' option when editing a category.
• Added - Option to 'Split Knowledgebase To Tabs' for the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
• Added - Choose the 'Top Category' for the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
• Added - 'Advanced SEF' option allowing to create /category-name/article-title SEF links for the Knowledgebase.
• Added - 'Feedback Section' allowing you to display a 'Was this article helpful?' message at the end of an article.
• Added - Limit the number of subcategories displayed in the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
• Added - Option to show the category thumb next to the category title when browsing one.
• Added - Knowledgebase articles can have 'Draft' versions that can be seen only by staff members.
• Added - 'Thumb' option for Knowledgebase articles.
• Added - Knowledgebase articles can be tagged and filtered in the frontend based on those tags.
• Added - Categories can now show articles either as a list or columns (with a pre-set number of columns available).
• Added - Option to auto-calculate the 'Hot' article threshold to 75% of the most viewed article.
• Added - Option to skip the 'Consent' checkbox for staff members.
• Updated - Tickets can now be deleted from the ticket toolbar (if staff has permission).
• Updated - Breadcrumb now shows the current ticket.
• Updated - Frontend HTML has been reworked and more classes added to aid in custom styiling.

 

[f75]

thank you and please updated version

 

[sarisan]

RSTickets! Pro v3.1.1

CHANGELOG

• Fixed - "Checkbox Group" Custom Fields would not save after being unselected.

 

[Ponas]

Thank you very much for sharing !!!

 

[lightoftrus]

super share ..... thank you very much

 

[piacces]

Thank you so much great post!!!!!!!!!!!!!!

 

[Dano]

28 Mar 2024

Version 3.2.2​

• Added - Custom fields can be configured globally for all departments.

https://www.nulledfrm.com/threads/rstickets-pro-3-0-1.11362/post-614205