Akeeba Ticket System Pro v5.x - Support tickets made easy

[sarisan]

Akeeba Ticket System Pro, a convenient ticket system for supporting users on Joomla 3.x. There is support for BB codes and full HTML support. Offer your users premium support! Email alert, visual editor, Akeeba subscription integration and more.

INFO

Documentation

Akeeba Ticket System Pro v5.0.0

 

[f75]

thank you and please updated version

 

[sarisan]

Akeeba Ticket System Pro v5.0.1

CHANGELOG

Bug fixes​

• [HIGH] Cannot edit the tickets in the frontend of some sites
• [HIGH] Cannot file new tickets (multiple issues)
• [HIGH] Cannot install Core version, folder media/attachments is missing
• [HIGH] Cannot uninstall; error about the SQL file not being found.
• [HIGH] Categories list: fatal error
• [HIGH] Core version does not install modules due to a typo in the XML manifest.
• [HIGH] Unhandled exception when you have turned off email sending in your site's Global Configuration
• [LOW] Displayed list of allowed extensions was wrong
• [LOW] New Ticket page reload when changing the selected Category may lead to the wrong page
• [MEDIUM] Sending emails fails with certain attachments (Joomla internal error)
• [MEDIUM] You can see the attachments interface in the Core version even though attachments don't work in Core

Miscellaneous changes​

• Workaround for broken 3PD plugins handling onContentPrepare

 

[majidalavi]

thank you for sharing this module !

 

[sarisan]

Akeeba Ticket System Pro v5.2.3

CHANGELOG

Bug fixes​

• [LOW] Wrong grammatical case (nominative instead of genitive) in months in some languages e.g. Greek
• [MEDIUM] Clients can access their unpublished tickets
• [MEDIUM] Clients can edit and post replies to their unpublished tickets by manipulating the form data

Miscellaneous changes​

• Link to the past post above the first post in the frontend ticket view.
• Redirect to the login page if trying to view a ticket you don't have view access to and you're not already logged in

 

[box_addons]

Thanks @sarisan !
Thank you very much for sharing this module

 

[sarisan]

Akeeba Ticket System Pro v5.2.5

CHANGELOG

Critical bugs and important changes​

• Cannot create new tickets

Bug fixes​

• [HIGH] The mail gateway messages were not sent to users sending replies / new tickets over email
• [LOW] Cannot display CRON logs
• [LOW] Microsoft Exchange / Microsoft 365 / Office 365 service changes require using an older(!) TLS version

Miscellaneous changes​

• Address PHP 8.1 deprecated notices in the third party Horde library

 

[bojancreator]

this is very useful plugin. I using this every day

 

[sarisan]

Akeeba Ticket System Pro v5.2.7

CHANGELOG

Bug fixes​

• [LOW] "Sort Table By" param is now working correctly

 

[f75]

thank you and please updated version

 

[sarisan]

Akeeba Ticket System Pro v5.3.1

CHANGELOG

 

[f75]

thank you and please updated version

 

[sarisan]

Akeeba Ticket System Pro v5.3.2

CHANGELOG

• [HIGH] Status filtering in the frontend no longer worked

 

[mxfsherman]

thank you for sharing the latest version

 

[sarisan]

Akeeba Ticket System Pro v5.3.5

CHANGELOG
New features

• Added more variables to the assigned ticket email
• Updated environment stats collection code

Bug fixes

• [HIGH] ATS Show On plugin fails on Joomla! 4.4 and 5.0
• [HIGH] Mailfetch no longer works with Microsoft mail accounts
• [LOW] Typo in the default email content for edited tickets sent to the ticket owner

 

[f75]

thank you and please updated version

 

[sarisan]

Akeeba Ticket System Pro v5.3.6

CHANGELOG
New features

• Improved support for Joomla! 5.1's backend colour schemes

Bug fixes

• [HIGH] Error displaying tickets to logged-in users when using the MySQLi driver in Joomla!
• [LOW] Unintended dependency to Joomla's compatibility plugin due to XML form filtering

 

[f75]

thank you and please updated version

 

[sarisan]

Akeeba Ticket System Pro v5.3.7

CHANGELOG

Bug fixes​

• [HIGH] Joomla! 5 cannot load ticket's UCM record due to b/c break
• [HIGH] Joomla! 5.1.3 and 4.4.7 broke frontend pagination

Miscellaneous changes​

• PHP 8.4 compatibility: MD5 and SHA-1 functions are deprecated
• Support for Joomla! 5.1's createQuery method in the db object
• Workaround for Joomla! 5.1 CSS in alert DIVs

 

[ventura0465]

Thanks for the share this extension for joomla cms.