v1.7-v8x Help-Desk Online Customer Support by Webkul Modified for PS8.1.x

[ricrey]

Unfortunately here in the forum there is a previous version of this extremely useful module but it was only compatible up to PrestaShop 1.7.x so I have modified it by updating some parts of the code that prevented it from working with PrestaShop 8 such as tools::jsonencode and tools::jsondecode ...

With this modification I have it working in Prestashop 8.1.5 with PHP 7.4 but it should work fine with Prestashop 8.1

If you are interested, I give you the module with this modification so you can use it in your stores with Prestashop 8.x.

Now if someone uploads the actual updated version, welcome, but I've seen the demo of the current version and it's exactly the same so I guess the developer just updated certain deprecated features like I did.

Help-Desk | Online Customer Support

Provide your customers with high-quality support by integrating the Helpdesk ticketing system into your PrestaShop store. Receive customer queries and issues in the form of tickets. Create multiple agents & groups and assign tickets to them.

addons.prestashop.com

Version 4.2.1 modified by RicRey for Prestashop 8.x
Link Module: https://addons.prestashop.com/en/support-online-chat/22848-help-desk-online-customer-support.html
Link Forum Original Max PS1.7: https://www.nulledfrm.com/threads/help-desk-support-ticket-module-for-prestashop.65650/

Changelog RicRey:

I updated the deprecated function of: Tools:jsonEncode and Tools:jsonDecode

 

[hxcode]

thank you for sharing this module. i will try it.

 

[amitecosini]

thank you ,but 4.2.1 was 2022' ,anyone can test with ps 8.1.5?

 

[ricrey]

thank you ,but 4.2.1 was 2022' ,anyone can test with ps 8.1.5?

Please read the post... you have to learn to read and interpret what it says...

There I indicate that I did not find another version because it is the only one in the forum but I modified the module so that it works with PrestaShop 8.x and changed some obsolete things that it used.

 

[freiserk]

Unfortunately here in the forum there is a previous version of this extremely useful module but it was only compatible up to PrestaShop 1.7.x so I have modified it by updating some parts of the code that prevented it from working with PrestaShop 8 such as tools::jsonencode and tools::jsondecode ...

With this modification I have it working in Prestashop 8.1.5 with PHP 7.4 but it should work fine with Prestashop 8.1

If you are interested, I give you the module with this modification so you can use it in your stores with Prestashop 8.x.

Now if someone uploads the actual updated version, welcome, but I've seen the demo of the current version and it's exactly the same so I guess the developer just updated certain deprecated features like I did.

Help-Desk | Online Customer Support

Provide your customers with high-quality support by integrating the Helpdesk ticketing system into your PrestaShop store. Receive customer queries and issues in the form of tickets. Create multiple agents & groups and assign tickets to them.

addons.prestashop.com

Version 4.2.1 modified by RicRey for Prestashop 8.x
Link Module: https://addons.prestashop.com/en/support-online-chat/22848-help-desk-online-customer-support.html
Link Forum Original Max PS1.7: https://www.nulledfrm.com/threads/help-desk-support-ticket-module-for-prestashop.65650/

Changelog RicRey:

I updated the deprecated function of: Tools:jsonEncode and Tools:jsonDecode

It does not work on PS 8.1.5 neither with php 7.4 nor with php 8.1

In the installation, you have to modify the code to swim several hooks.

The file extension selector does not load the values.

Several code corrections to avoid compatibility errors with php tip if...

Only the /wkhelpdesk/classes/WkHdTicket file has been corrected.php for the json fix?

If you can specify how you have it working...

Because with that file it is just like the original except for the correction of the json calls.

Thanks, champ.

[SPANISH]

No funciona en PS 8.1.5 ni con php 7.4 ni con php 8.1

En la instalación hay que modificar código para añadir varios hooks.
El selector de extensiones de fichero no carga los valores.
Varias correciones de código para evitar errores de compatibilidad con php tip if...

Sólamente se ha corregido el fichero /wkhelpdesk/classes/WkHdTicket.php para el fix de json ?

Si puedes especificar cómo la tienes funcionando...
Porque con ese fichero está como la original salvo la corrección de las llamadas json.

Gracias campeón.

 

[webto]

thank you for sharing this module. i will try it.

 

[ricrey]

It does not work on PS 8.1.5 neither with php 7.4 nor with php 8.1

In the installation, you have to modify the code to swim several hooks.

The file extension selector does not load the values.

Several code corrections to avoid compatibility errors with php tip if...

Only the /wkhelpdesk/classes/WkHdTicket file has been corrected.php for the json fix?

If you can specify how you have it working...

Because with that file it is just like the original except for the correction of the json calls.

Thanks, champ.

[SPANISH]

No funciona en PS 8.1.5 ni con php 7.4 ni con php 8.1

En la instalación hay que modificar código para añadir varios hooks.
El selector de extensiones de fichero no carga los valores.
Varias correciones de código para evitar errores de compatibilidad con php tip if...

Sólamente se ha corregido el fichero /wkhelpdesk/classes/WkHdTicket.php para el fix de json ?

Si puedes especificar cómo la tienes funcionando...
Porque con ese fichero está como la original salvo la corrección de las llamadas json.

Gracias campeón.

Sorry for the number of images but it is to show that it works well, not only did I change the tools::jsonencode and decode, I made other updates that should work very well, I don't know what problems you have installing it because I have already installed it in 4 Prestashops without some problems...

If you have any problem please let me know so I can help you solve it.

 

[freiserk]

Sorry for the number of images but it is to show that it works well, not only did I change the tools::jsonencode and decode, I made other updates that should work very well, I don't know what problems you have installing it because I have already installed it in 4 Prestashops without some problems...

If you have any problem please let me know so I can help you solve it.

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That's right!!!

The module does not work well in debug mode.

In normal mode, it works perfectly.

 

[benef4u]

thanks you for this module and the job !

 

[FloverLion]

Thanks alot nice module nice share it.

 

[Claudio Ferrand]

thank you for sharing this module. i will try it.

 

[unique]

very old

Version 5.0.2 - 2/1/2024​

Minor
PrestaShop compatibility: 1.7.0.0 - 8.1.3

• Minor bug fixed

 

[ricrey]

very old

Version 5.0.2 - 2/1/2024​

Minor
PrestaShop compatibility: 1.7.0.0 - 8.1.3

• Minor bug fixed

Thanks for your message... we already know it is an older version.

Maybe you read the initial message? In the forum there is only that version and just to help the community I decided to update what was preventing it from working in PrestaShop 8.1.5 and I updated it, from there I published it here to help the community, I even said that if anyone has the Updated version welcome.

 

[hogo20]

webkul module not good. just ets from prestahero.com

 

[webto]

Thanks alot nice module nice share it.

 

[AyhamKhalaf]

thank you for sharing this module. i will try it.

 

[hatc]

Great, thanks for the module, I will try it out

 

[kkvgk]

thank you for sharing this module bwo

 

[potatoinsideoutpiano]

Thank you bro for sharing with us!

 

[wizardmind]

Thank you for sharing with us! very nice