Major company websites use a “Was this helpful?” feature at the end of articles and help pages to understand how well the users receive their content. But how do you implement this functionality in a WordPress site?
The “Helpful” plugin offers a ready-to-use solution to implement this feature to your WordPress site.
Specifically, the plugin provides the functionalities to generate the survey on the front-end, a back-end dashboard to monitor the feedback received, data export capabilities, and a new dedicated block editor sidebar. In addition, we also included 92 customization options to adapt the front-end layout and plugin behavior based on your specific needs.
Features
Monitor the Received Feedback From a Dedicated Dashboard
Discover the performance of the articles with the tools provided in the plugin dashboard.Feature of the plugin dashboard:
- Filter & Sort the Feedback Data: Easily find posts that need to be improved by filtering and sorting the feedback data based on custom criteria.
- Custom Indicators: Quickly understand the performances of the articles with the provided PFR indicator. This indicator measures the positive feedback ratio.
- Post Types Configuration: Apply a custom configuration to monitor only the statistics of specific post types. For example, in a typical scenario where the “Was this helpful?” form is used to understand how helpful the documentation/help pages are for your users, you can monitor the changes only to these pages.
Export the Feedback Data
You can export two different reports with feedback data. Specifically:- Single Post Data: This is a report with the single feedback received by a post. Here you can find the feedback date, the rating received, and the optional comment left by the user.
- Cumulative Posts Data: This report includes a list of all the posts where the “Was this helpful?” form is applied. For each article are available statistics like the number of positive and negative feedback received and indicators used to determine the article’s performance.
Collect Comments From the Users
In addition to the positive or negative rating, you can optionally receive an extended textual comment from the user. This feature can be used to know what the users liked/disliked about an article.From the plugin options, you can also modify the behavior of this feature by configuring:
- The maximum number of characters allows in a user comment.
- The scenario on which the plugin should display the comment form to the user. The available options are: Always, After a positive feedback, After a negative feedback, Never.
Updates
24.10.2023 - v1.04
- The "Itemized Feedback" report type has been added
- Refactoring
info: https://codecanyon.net/item/helpful-article-feedback-plugin-for-wordpress/44150551