https://addons.prestashop.com/en/su...chat-and-ticketing-system.html#specifications
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Built-in live chat and ticketing system (helpdesk) module for Prestashop, self-managed, free forever! 2-in-1 complete customer support channel to communicate with online customers easily and boost sales.
Going to pay for a costly live chat and ticking system (helpdesk) service $200 (or even more!) every month to communicate with your online customers? Wait a moment…! Why do that while you can run the live chat and ticketing system directly on your Prestashop website without any third-party services, no monthly cost, secure, stable and 1-click to install!
The live chat feature allows you to chat with 1000+ online visitors on your website at the same time smoothly. Many great features are included to the live chat such as: multi chat windows, auto reply, pre-made messages, anti spam, etc. making a complete online chat system for Prestashop.Ticketing System
Ticketing system feature (helpdesk) allows you to centralize your customer support service. Customer sends their support requests through tickets, you can easily manage all customer tickets from your admin area: assign ticket to departments/staffs, mark ticket as solved, reply to customer ticket, etc.
What your customers will likeLive Chat and Ticketing System is an essential module that you need to install on your website to improve your customer support service as well as boost your sales by directly chatting with your customer on your website, receiving their support tickets and encouraging them to buy your products. Customers can start a conversation anytime when surfing your website.
Installation1. Login your website back-end2. Navigate to “Modules & services”3. Click on “Upload a module” to upload and install Live Chat and Ticketing System4. You’re all done. Enjoy the awesome Prestashop chat and helpdesk module!
