Overview
With the
Online Chat module developed by PrestaShop, you can finally offer
an online chat system on your shop to have discussions with your customers. This communication tool has become
vital for e-commerce stores and allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time.
module version
2.1.1
Last update
03/2023
Prestashop version
1.6.0 - 8.0
Features
The Online Chat module has a
quickly configured interfaceand allows you to:
- Use 2 modes: Online / Offline - and easily go from one to the other and plan opening hours and timezone.
- Online: you can instantly discuss with as many customers as you want. The discussions show up as chat windows in the lower right corner of your back office. You are free to continue navigating in your back office while you speak with your customers.
- Offline: when you are not logged in, you customers can still write to you directly in the discussion window. You will receive an email at your email address, with, depending on settings, email address, name and phone number; and you can respond to them by email.
- Communicate instantly with your customers without impacting your site’s performance.
- View the history of your archived online conversations and read them at any time.
- Configure the various settings according to your needs, particularly how chat windows are displayed to adapt them to your store’s colors and style, with preset and customizable themes.
- Configure different settings depending on your needs. Among them: name and avatar for the advisors, preset message to encourage a customer to start talking, and needed information for an offline contact.
